SAM Aquila does more than help you manage your day-to-day support issues

SAM Aquila is a fully featured service and Asset Management solution that is suitable for any size organisation it’s fully scalable with a web portal for customers and a portal for service personnel. It does more than help you manage your day-to-day service issues, like helpdesk requests, Contract renewals, Parts and stock inventory. It's also packed with features to help you manage your customers effectively; ensuring that all jobs are invoiced and engineer’s times are allocated on a timely basis. It gives you everything your business needs to work with all areas of your service and asset management. You’ll have complete history of service issues, alongside parts and inventory control, project management.
This version manage in excess of 200 service service personnel.

Product Overview

Service and Asset Management solution (SAM) is a comprehensive help desk and asset Management software package, providing Help desk, Personnel and IT managers, estates managers with a fully integrated simple Cockpit from which to monitor operations. Maintaining assets and IT requests, from users of IT resources.
Often the first contact users have in their use of IT Services is when something goes wrong. As a single point of contact, the IT help desk plays an important part in the provision of IT Services, avoiding losses due to inefficiencies. The main focus of SAM is IT Requests tracking and Asset Management.

Proactive

The suite of SAM modules enabling Service Engineers, Technicians and System administrators to resolve complex issues in minimal time, removing end-user frustration.
SAM also facilitates tracking of organizational ‘needs’ through asset management, proactively allocating resources to the right user/departments, thus increasing your productivity. Simple Used off-the-shelf or bespoke, SAM dovetails perfectly with your existing business systems/ processes, often with seamless integration with existing legacy systems, populating SAM directly from your existing systems.
With a training package specific to your organization; with SAM at your side, you’ll be reaping the rewards in no time at all. Designed for ease of use; with SAM telephone calls from new and existing clients are dealt with and dispatched, quickly and professionally. SAM is a comprehensive tool which is fully supporting users in recording, storing, tracking, updating, retrieving and closing any service call you provide to your client.

SAM is built using Microsoft Visual Studio 2005, Microsoft SQL Server 2005. SAM provides a CRM style solution with flexible plug-in to connection any Accounting software Solution, from ERP to SAGE

Main Features

Change Management SAM creates a log entry for every change; who, when and previous field value.
Document Library Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
Complete asset tracking Full tracking of your assets over it’s complete life cycle.
Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info.
Asset Accounting The register also holds a range of accounting information against each asset type that includes features such as:-
1/ Produce precise budgets for the immediate future year and additional future years.
2/ Analyze the effect of depreciation charges against individual assets.
3/ Record acquisitions, disposals, revaluations.
4/ Calculate multiple budget options to optimize expenditure decisions.
5/ Utilize live asset information with user-selected expenditure models.
7/ Enter future predictions for the system to run calculations on.

Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued

Manage contacts

• Manage customer information with contact database
• Link contacts with companies and branches
• Customer self service portal
• Manage Employees
• Work order activity management
• Engineers portal
• Wireless mobility
• Engineering diaries

Manage Information

• Graphical Scheduling and dispatch
• Asset register
• Time, parts and expense tracking
• Extensive reporting
• Manager projects
• Stock purchasing
• Invoicing
• Manager Contracts & service Level Agreements

Management Reporting

• Engineer’s Timesheet
• Asset reports
• Company reports
• Issue reporting
• Contract Reports